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Customer service:  020 3318 6036   Mon - Fri 7am - 5pm  |  Contact Forms


1. Data privacy in general

Our data privacy practice complies with the provisions of the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG).

Onlineprinters GmbH, Rudolf-Diesel-Straße 10, 91413 Neustadt a. d. Aisch, Germany, is the body responsible for data acquisition.

2. Acquisition, processing and use of personal data

You can visit our website without providing any personal data. We only become aware of the name of your Internet service provider, the website from which you visited us and our websites you visit. We will analyse the above data exclusively to improve our services without revealing your identity.

Personal data will only be collected if submitted by you during a contact request or when you place an order and simultaneously open a customer account. We will use the data submitted by you to perform and process your order or answer your request. Your data will be transmitted to the shipping company commissioned with the delivery provided that this is necessary in order to deliver the products. To process payments, we will forward your payment data to the bank you specified or to the payment service provider selected during the ordering process.

If you subscribe to our newsletter, your e-mail address will be used for our marketing purposes until you unsubscribe from the newsletter. You may unsubscribe from the newsletter at any time in your customer account under newsletter management or by clicking the unsubscribe link in each newsletter e-mail.

If we receive your e-mail address in connection with selling a product or service and you did not object, we reserve the right to e-mail you product recommendations from our product range based on previous purchases. You can object to this use of your e-mail address at any time by sending an e-mail to us or by clicking the unsubscribe link in the e-mails; this will not entail any costs other than the basic transmission fees.

3. Credit check and scoring

If we effect prior performance, e.g. on a purchase on account, we reserve the right to have a credit check that is based on mathematical and statistical methods conducted by the credit reference agencies mentioned below. In order to conduct the credit check, the necessary personal data are submitted to the agencies mentioned below and use the information obtained about the statistical probability of default of payment for a considered decision on the establishment, implementation or termination of the contract. The credit report may include probability values (score values), which are calculated on the basis of recognized mathematical and statistical procedures that include address data in their calculation amongst other. 

Your concerns are taken into account under the terms of the law. You can access information regarding the stored data at the respective credit reference agency. 

The following credit reference agencies are contacted for this type of information: 

Creditreform Nürnberg Aumüller KG, Theodorstraße 11, 90489 Nürnberg
Bisnode Deutschland GmbH, Robert-Bosch-Straße 11, 64293 Darmstadt

SCHUFA Holding AG, Verbraucherservicezentrum, Postfach 56 40, D-30056 Hannover or SCHUFA Holding AG, Komoranweg 5, D-65201 Wiesbaden

4. Anonymous data collection


For the need-based design and optimization of this website, anonymous data are recorded and saved by using the solutions and technologies of econda GmbH ( and usage profiles are generated from such data by using pseudonyms. Cookies can be used for this purpose which make it possible for an Internet browser to be recognized. Without the express consent of a visitor, however, usage profiles will not be stored together with data pertaining to the pseudonymous visitor. IP addresses, in particular, are rendered indecipherable immediately after receipt, which makes it impossible to match a usage profile with an IP address. Visitors to this website may object here to data recording and saving at all times and in the future. 

You can visit our website without telling us who you are. We only know the name of your Internet service provider, and the website from which you visited us. This information is analysed for statistical purposes. You, as the individual user, remain anonymous.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", which are text files placed on your computer to help the website analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. The IP address transmitted by your browser within the scope of Google Analytics will not be associated with any other data held by Google. We have also added the code "anonymizeIP" to Google Analytics on this website. This assures that your IP address is hidden so that any data will be collected anonymously. Only in exceptional cases will the full IP address be transmitted to Google servers in the US to be truncated there.

We use Google Analytics including the functions of Universal Analytics. Universal Analytics allows us to analyse the activities on our websites for multiple devices (e.g. for access via laptop and later tablet computers). This is enabled by the pseudonymous assignment of a user ID to a user. Such an assignment will be made for instance if you register for a customer account or log in to your customer account. However, no personal data will be transmitted to Google. Even though Universal Analytics adds new functions to Google Analytics, data protection measures such as IP masking or the browser add-on will not be affected.

On behalf of the operator of this website, Google will use the information for the purpose of evaluating your use of the website, compiling reports on website activity and providing the website operator with other services related to website activity and internet usage. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that in doing so you may not be able to use the full functionality of this website.

Moreover, you can prevent the data related to your use of the website generated by the cookie (incl. your IP address) from being transmitted to Google by downloading and installing the browser plug-in under the following link: As an alternative to the browser add-on, especially for browsers and mobile terminal devices, you may prevent Google Analytics from collecting data by clicking the following link: "Disable Google Analytics". An opt-out cookie will be set which prevents future collection of your data when visiting this website. The opt-out cookie only works in this browser and only for our website and will be stored on your device. If you delete the cookies in this browser, you have to set the opt-out cookie again.

We will continue using Google Analytics to analyse data from DoubleClick cookies and AdWords for statistical purposes. If you object to this, you can disable the function using the ads preferences manager

5. SSL/Encrypted data transfer

Your data mentioned below are encrypted before transmission to prevent misuse of the transmitted data by third parties. SSL (Secure Socket Layer) is a security technology which guarantees that your personal data, including credit card information, login data and payment method, are securely transferred via the Internet. The data are encrypted so that they are readable only for the payment system. 

Which of your data are encrypted? 

  • personal data (address data, telephone numbers, etc.) 
  • login data (username and password) 
  • all methods of payment selected, credit card and bank account information

6. Usage of cookies

On a number of pages, we use cookies to make visiting our website more attractive and enable the use of certain functions. The term “cookies” refers to small information files that your browser can store on your computer. The process of storing a cookie is also referred to as “setting a cookie”. 

Based on your wishes, you can set your browser either to be informed when a cookie is stored, so that you can decide on acceptance on a case-by-case basis, or to accept all cookies, or to reject all cookies. 

Our web shop is set up so that you can place your order, no matter how your browser is set for cookies. 

Cookies can be used for a variety of purposes, e.g., to recognize that your PC already visited a web page (permanent cookies) or to store the items most recently viewed (session cookies). We use cookies to provide an increasing level of user convenience, e.g., to fill in the username for subsequent orders (for reasons of security, of course password must be entered manually), and for the purpose of giving kickbacks to advertisement partners for exchange services. 

We cooperate with advertising partners that help us make the Internet offer and the website more interesting for you. This requires cookies from partner companies (third-party cookies) to be stored on your computer when you visit our website. These temporary cookies are deleted automatically after the specified time. Cookies from advertising partners are usually deleted after a few days or up to 24 months, in individual cases after several years.

However, our business partners are not permitted, nor is it possible for our business partners, to obtain, process or use personal data by means of our web site using cookies. Most of the cookies we use are deleted from your hard drive after ending the browser session (session cookies). Other cookies remain on your computer, and enable us to recognize your computer at your next visit (permanent cookies). 

The way we use cookies in our web shop poses no risks or threat to you. To use our convenience functions, we recommend that you allow the acceptance of cookies for our web shop.

7. Online advertisement program

We use the online advertising product “Google AdWords” and have opted in to conversion tracking. The conversion tracking cookie is set on your browser only when you click on an ad delivered by Google for an advertiser who has opted in to conversion tracking. These cookies expire within 30 days and do not contain information that can identify you personally. 

If this cookie has not yet expired, when you visit certain pages of the advertiser’s website, Google and the advertiser will be able to tell that you clicked the ad and proceeded to that page. Each customer receives a different cookie. Therefore, no cookie can be tracked across the websites of AdWords customers. 

The information gathered with the aid of conversion cookies serves to compile conversion statistics for AdWords customers who have opted for conversion tracking. The customers are informed of the entire number of users that clicked on their ad and were forwarded to a page that had a conversion tracking tag. However, they receive no information that would allow them to identify the user personally. 

If you want to disable conversion tracking cookies, you can set your browser to block cookies from the “” domain. 

For further information on the topic of "data protection" in connection with the online advertisement program Google AdWords, please go to

We are using re-targeting technologies to make the Internet offer more interesting for you. This technology allows us to display advertising to Internet users who have already shown interest in our shop or our products on our partners' websites. We believe that showing personalised advertising based on interests is usually more interesting for Internet users than advertising without any personal relation. The display of these advertising media on our partners' websites is based on cookie technology and on an analysis of previous usage habits. This type of advertisement is absolutely anonymous. No personal data is stored and no personal data is used to create usage profiles.

The following partner places cookies on our website:  Criteo 

Cookies by Criteo can be disabled here at any time. 

You can set your browser to prompt you before accepting cookies. If you do not want to accept cookies of our service providers and partners, you can choose the option "Block third-party cookies" in your browser.

Usually, the Help function in your browser's menu bar tells you how to reject new cookies and disable existing cookies.

8. Revocation of agreements

The following agreement you may have explicitly granted. We would like to point out that you may revoke your agreement at any time with effect for the future. 

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We are constantly updating our prices and are expanding our product range as well as our service. Sign up now for our newsletter and stay always up to date. You are able to cancel the subscription at any time in your customer account or in the newsletter management.

9. Data inquiries and requests for changes

In accordance with the Federal Data Protection Act, you have the right to obtain information at no charge regarding your stored data, as well as the right to insist on the correction (if applicable), blocking or deletion of this information. 

With regard to your data, you may send information, deletion or correction requests, or suggestions to our data protection officer at any time: 

Andreas Neuer
Data Protection Officer


Our Data Privacy Statement information is available here as a downloadable PDF-file.

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